Orders will be processed and shipped within 24-48 hours (Monday–Friday excluding Saturday, Sunday and Holidays) after payment has been cleared. (2 Day Handling).
The USPS and UPS expected delivery dates/times, for shipments, are estimated, not guaranteed!
FREE SHIPPING on All Orders Over $75 (US Only)
DOMESTIC SHIPPING POLICIES
- UPS Next Day Air, 2nd Day Air and 3 Day Select Delivery options require recipient signature.
- If recipient is not home the shipment may be left at a designated access point for retrieval.
- Next Day Air Delivery may still require 2 Day handling.
- UPS does not deliver to P.O. Box locations.
DUTIES AND TAXES
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. The charges are determined by your local government and differ for every country. The charges (duties, taxes and/or customs fees are collected upon delivery of your order. Please check with your country's customs office to determine what these additional costs will be prior to buying. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to Mainland Skate and Surf. Shipping charges are not refundable for returned shipments.
INTERNATIONAL SHIPPING POLICIES
- DHL is recommended for international shipping. DHL offers tracking to final destinations.
- UPS and USPS do not offer tracking to all countries.
- We do not ship to International P.O. boxes.
- All orders are subject to verification prior to processing and shipping.
- We are required to complete a customs declaration with the retail value of the item(s) purchased, Mainland Skate and Surf cannot legally declare your order as a gift or change the value.
- We currently offer shipping through the USPS and UPS, but this can change at any time.
- All prices are in U.S. dollars
- We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
- The customer (buyer) pays shipping costs the cost of any return shipping for refunds or exchanges
- During the order verification step we may contact you, by email or telephone, to request additional information. If we do not receive a response within 3 business days after our attempted contact, we may cancel and refund your order.
We accept merchandise that is returned within 30 days from the date of purchase.
- Merchandise must be in new, unused, unworn, unwashed and undamaged condition to qualify for a return.
- Returned merchandise (product) must be in its original condition and include the box, packaging, tags, and all accessories.
- Shipping charges to buyer and from buyer shall be covered by buyer and are not the responsibility of the seller.
- Shipping charges are non-refundable after the services have been performed. Exceptions to this rule are reviewed by seller on a case by case basis.
- Merchandise purchased online, through mainlandskateandsurf.com, which meets the return guidelines outlined above, may be returned via mail.
- Before you return your purchase by mail, you first must obtain a RMA# (Return authorization number) by calling (559) 651-1668.
- Any returns mailed to us without a pre-approved return authorization may be refused without notice and returned to buyer with a handling fee assessed.
- Merchandise purchased online, through mainlandskateandsurf.com, can be exchanged within one of our retail locations.