Shipping
Orders will be processed and shipped within 24-48 hours, excluding weekends and national holidays, after payment has been cleared. (2 Day Handling).
Billing party may be contacted to verify order information before shipment can be processed.
The USPS, UPS, FedEx and DHL expected delivery dates/times, for shipments, are estimated, not guaranteed!
Shipments cannot be forwarded by carrier.
FREE SHIPPING on All Orders Over $85 (US Only)
DOMESTIC SHIPPING POLICIES
- UPS Next Day Air, 2nd Day Air and 3 Day Select Delivery options require recipient signature.
- If recipient is not home the shipment may be left at a designated access point for retrieval.
- Next Day Air Delivery may still require 2 Day handling.
- UPS does not deliver to P.O. Box locations.
- Signature may be required from the recipient at the time of delivery. The location for delivery (heavily populated) and the value of merchandise (over $100) being shipped, are considered when deciding the signature delivery option.
DUTIES AND TAXES
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. The charges are determined by your local government and differ for every country. The charges (duties, taxes and/or customs fees are collected upon delivery of your order. Please check with your country's customs office to determine what these additional costs will be prior to buying. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to Mainland Skate and Surf. Shipping charges are not refundable for returned shipments.
INTERNATIONAL SHIPPING POLICIES
- International orders must be paid through Paypal or may be subject to cancellation/refund.
- DHL is recommended for international shipments. DHL offers tracking to final destinations.
- UPS and USPS do not offer tracking to all countries.
- All orders are subject to verification prior to processing and shipping.
- We are required to complete a customs declaration with the retail value of the item(s) purchased, Mainland Skate and Surf cannot legally declare your order as a gift or change the value.
- We currently offer shipping through DHL, USPS and UPS, but this can change at any time.
- All prices are in U.S. dollars
- We ship to international residential addresses only; we do not ship to businesses, hotels, International P.O. boxes, motels or resorts outside of the U.S.
- Shipping costs are paid by buyer
- During the order verification step we may contact you, by email or telephone, to request additional information. If we do not receive a response within 3 business days after our attempted contact, we may cancel and refund your order.
RETURN POLICY
Customer satisfaction is very important to us; we will accept the return of merchandise that is returned within 30 days from the date of purchase.
- Returned merchandise (product) must be in its original condition to qualify for a return. Returned items must be unwashed, unworn, unused, and include the product tag(s)/labels/packaging/accessories.
- Shipping charges, including shipping insurance costs, are paid by the buyer and are not the responsibility of the seller.
- Charges for shipping services are non-refundable after the services have been performed except for any product received that is either not the product ordered or deemed defective by us. We will exchange the item at no additional cost upon verification.
- Merchandise purchased online, through mainlandskateandsurf.com, which meets the return guidelines outlined above, may be returned via mail to our warehouse: 8027 W. Sunnyview Ave., Visalia, CA 93291 with return form (Download PDF) or original packing slip with RAN.
- Before you return your purchase by mail, you first must obtain a RAN# (Return authorization number) by calling (559) 334-0173 or emailing internetsales@mainlandskateandsurf.com.
- Merchandise purchased online, through mainlandskateandsurf.com, can be exchanged (transaction receipt required), within 30 days from the date of purchase, in one of our retail locations;(https://mainlandskateandsurf.com/pages/store-locator).
- Merchandise purchased online cannot be returned to a retail location for a refund.