We accept the following methods of payment – American Express, Discover, Mastercard, Visa, Visa Debit, E-Check and PayPal, Apple Pay, Sezzle, Afterpay.

Payment is charged immediately after security checks from your bank issuer/card have been authorized.

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 to 72 working hours as a guide. During the order verification step we may contact you by email or phone to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled and refunded.

This happens if information (contact/billing information) is inconsistent with that which is on file with merchant services or if there is past issues with fraudulent orders, etc. The order triggered a high fraud risk indicator and was automatically cancelled and refunded. Refunds can take 3-10 business days to process. If you wish to place a new order, or re-order, we recommend paying through Sezzle or Afterpay to avoid similar issues.